1. Job Description:

• Receive, consult, and handle customer requests via online channels such as Facebook, Zalo, Website, Live Chat, Email, or directly at the office.

• Guide customers in opening trading accounts, making deposits/withdrawals, and using the derivatives trading platform.

• Provide consultation and ongoing support to clients throughout their trading process, including market updates, risk alerts, and answering queries.

• Coordinate with operations and technical departments to ensure a smooth trading experience for clients.

• Manage and regularly update accurate and complete customer records.

• Make periodic calls to existing clients to provide care, conduct satisfaction surveys, and maintain long-term relationships.

• Send periodic care messages, market updates, and trading reports to clients.

2. Job Requirements

• Minimum 6 months to 1 year of experience in customer service, preferably in finance, investment, or securities sectors.

• Strong communication skills, flexible problem-solving abilities, and a professional demeanor.

• High sense of responsibility and good teamwork skills.

3. Benefits

• In-depth training in the derivatives commodities market.

• Career advancement opportunities to management levels.

• Participation in social insurance, health insurance, and annual company trips or teambuilding activities.

Salary:

• Competitive salary.

Working Hours:

• 8:00 AM – 5:00 PM, Monday to Friday.

Probation Period:

• 2 months.