1. Job Description

• Receive, consult, and handle customer requests through online channels such as Facebook, Zalo, Website, Livechat, Email, or directly at the office.

• Guide customers in opening trading accounts, depositing/withdrawing funds, and using derivative commodity trading software.

• Provide consultation and support throughout the trading process: updating market information, issuing risk alerts, and answering inquiries.

• Coordinate with relevant departments (operations, technical) to ensure smooth trading activities for customers.

• Manage and update customer profiles accurately and completely.

• Make regular phone calls to follow up with existing customers, conduct satisfaction surveys, and maintain long-term relationships.

• Send regular care messages, market updates, and trading reports to customers.

2. Job Requirements

• Minimum of 6 months to 1 year of experience in customer service, preferably in finance, investment, or securities.

• Excellent communication skills, flexible problem-solving abilities, and a professional demeanor.

• High sense of responsibility and strong teamwork skills.

3. Benefits:

• In-depth training in the derivative commodity market.

• Career development opportunities toward management roles.

• Participation in social insurance (SI), health insurance (HI), and annual company trips or teambuilding events.

Salary:

• Competitive salary.

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Working hours:

• 8:00 AM – 5:00 PM, Monday to Friday.

Probation period:

• 2 months.